Delivery and returns
If you find the goods unsuitable or are not totally satisfied, providing you notify us within five working days of receipt by email and return the goods to us within 10 working days unsoiled, in perfect condition, and where possible in their original packaging, we are happy to exchange or refund the value of the goods purchased. You will be required to arrange and pay for the return which should be well packed and clearly labelled enclosing your order reference number and details and sent to:
Loon Cartoons, Easter Regoul, Geddes, Nairn, IV12 5SB
It is your responsibility to obtain proof of postage as should a returned parcel become lost or damaged we do not compensate.
If exchanging goods and the value of the new item is less than the one you are returning, we will refund the difference. If the value of the new item is greater than that of the one you are returning, additional payment of the balance will be required.
The above does not apply to customised prints where you have requested to have a personalised caption, or framed prints. These are non-refundable.
The easiest way to contact our customer service is by calling our helpline:
- 07917 768 003